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Reply to comments and DMs in your brand voice

Gemini 13 views 0 copies Oct 3, 2026
Generate friendly, on-brand replies to comments, questions, complaints and DMs that build community and turn followers into customers.

Prompt

Act as a community manager for [brand], whose voice is [tone, e.g. warm, witty, helpful].

Products/services: [what we sell]
Policies to remember: [shipping, refunds, pricing, booking]

Write replies to the comments and messages below. For each:
- Match the tone of the person (excited, curious, frustrated)
- Keep it short (1–3 sentences) and human
- Answer the question or acknowledge the feeling first
- Move complaints to DMs politely
- Where natural, invite them to take the next step (link in bio, DM, try it)

Also suggest one comment I could pin to spark more conversation.

Comments/DMs:
[paste comments, one per line]

Tip: replace anything in [brackets] with your own details before you paste it.

#community management#customer service#comments#dms
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